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Communication, Negotiation, Conflict Resolution (Online Course)

Online Course

The information presented in this course will help you to improve your communication skills both written and oral, your negotiating skills and conflict resolution abilities alongside co-workers and on the job site every day. 

Upon completing this course, you will be able to: 

  • Define a conflict
  • Identify the stages of conflict
  • Describe the importance of communication
  • Apply assertiveness techniques to get a point across
  • Deal with difficult people more effectively
  • Recognize the criteria for an effective negotiator
  • Describe how power can be used/abused in negotiation
  • Identify when to close negotiations

What is a self-paced course? 

NRCA’s self-paced courses allow you to decide when you want to learn, and how quickly you want to work through the material. Courses are divided into modules which may contain a combination of reading, video, slides with narration, or interactive exercises. Each module usually concludes with a short, multiple choice quiz.

The final test will also be multiple-choice, and if you don’t succeed on your first attempt, you can continue to re-take the test until you pass. Your course completion certificate will not be released until you successfully complete the final test.

Course format:

This online course consists of 5 lessons of approximately 45 minutes duration each, for a total of about 4 hours of self-paced instruction. The 5 lessons you will work through in this course are as follows:

  1. Communicating Effectively
  2. Interpersonal Communications
  3. Conflict Resolution
  4. Negotiation
  5. Exam/Final Test

Course content contains interactive elements, case studies, and practical examples. You will also have access to a search function, course glossary, and reference library.

Accessing your online course:

  • Course access is not immediate. Please plan for up to 24-48 hours before you gain course access. Please contact us directly if you need to begin your course right away and we will do our best to accommodate your needs.
  • You will receive an email from our Education Coordinator within 24-48 hours with login information and instructions on how to access your course.
  • If you have purchased your course on a weekend or holiday, we will email you your access information within 24-48 hours of the next regular business day.


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Course Credits Information
Gold Seal Credits:
Course Certificates
  • Printable, digital certificate will be accessible online on successful course completion. Successful course completion is subject to a final test with a minimum passing grade of 75%.

Course Instructor Information

Communication, Negotiation, Conflict Resolution is delivered through BuildForce Canada’s E-Learning Centre. BuildForce Canada is a national organization committed to the development of a highly skilled construction workforce. You can learn more about BuildForce Canada online at

Course Contact Information

For more information contact Maria at or 250.596.9900

Communication, Negotiation, Conflict Resolution (Online Course) is currently full. Please continue to checkout or add your email address to the waiting list